If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. Flower deliveries are left on doorstep with knock at door/ unless otherwise specified. Delivery notification is sent in real time so customer is notified of delivery. If you are not satisfied with the purchased product, we will send a replacement and pick up damaged/wilted product. We must be notified within same day receipt of your order/24hrs. We do not accept damaged/wilted complaints day after (24hrs) delivery. Our flowers are kept at strict cool temperature specific for flowers. We have no control of your flowers and how they are maintained/cared for once they are at your home. You may call us at 951-637-3439, come in person to our flower shop at 12562 Central Ave Ste C, or e-mail us at lorenasflowers@yahoo.com.